Your questions, answered

The whole process takes under two minutes:

1. Pick a portrait style — browse 38+ portraits, from Renaissance oil to contemporary abstract.
2. Upload your pet's photo — a clear, front-facing shot with good natural light gives us the most to work with.
3. Choose your product — you'll see an instant free watermarked preview. Approve it, then purchase to receive the full-resolution file, or order a Canvas or Wooden Framed Poster shipped to your door.

Nine times out of ten it's hiding in spam — here's how to find it fast:

• Check spam / junk first. Mail from Throne & Tail almost always ends up there on the first order. Search for "Throne & Tail" or "your portrait."
• Verify the address you checked out with. It's easy to accidentally use a secondary email at checkout — double-check the confirmation screen.
• Still nothing? Send us your order number or the email used at checkout and we'll resend it immediately.

Three ways to fix it:

• Regenerate (instant, free). Hit the Generate Again button on your order page. Each run produces a different interpretation of your pet in the chosen style — try as many times as you like.
• Upload a new photo (free). Portrait quality depends heavily on the source photo. Send us a clearer, better-lit image and we'll generate a fresh set at no cost.
• Full refund. If none of the above resolves it, we honour a 100% money-back guarantee — no questions.

Your print ships with a live tracking link. Look for a shipping confirmation email containing your carrier tracking number, sent once your print leaves the studio. Click the link to see real-time delivery status.

Typical production & delivery window:

• Studio production: 1–3 business days
• Transit to your door: 3–6 business days
• Total from order to delivery: around 5–10 business days

No shipping email yet? It may be in your spam folder. If production time has already passed, reach out and we'll investigate.

38+ portraits, from Renaissance oil and Edo woodblock to pop art and contemporary abstract. A few favourites:

• The Natural — a clean, unadorned close-up that lets your pet's face speak for itself.
• The Duke — aristocratic finery: brocade waistcoat, cravat, and velvet cloak inside an estate library.
• The King — jewelled crown and crimson ermine robe set against a moody dramatic backdrop.
• The General — a decorated naval uniform with epaulettes and campaign medals.
• The Street Artist — backwards cap and gold chain against a vibrant graffiti wall.

Browse the full catalog on the portraits page.

Yes. Each portrait is built around your pet's photo, so core identifying features carry through — face shape, eye colour, coat pattern, and breed characteristics all influence the result.

Each generation is unique — minor compositional details like background texture or accessory positioning may differ from preview to preview. That variance is part of what makes each piece one-of-a-kind.

Ideal conditions for the sharpest portrait:

• Soft natural light — no harsh shadows falling across the face.
• Eye-level angle — shoot at your pet's height, not from above.
• Face fills most of the frame — closer is better than further.
• Clear, in-focus shot — avoid motion blur or low-resolution screenshots.

You receive a high-resolution JPEG (around 4,000 × 5,000 pixels) — large enough for prints up to A2 and ready for any print lab, photo book service, or framing shop.

By email, within minutes of purchase. You'll also have a private download link valid for 30 days — so you can come back and grab the file again from any device.

It's yours for personal use — print it, frame it, use it as wallpaper, gift it. Commercial use (resale, merchandise) isn't included in the standard licence; reach out if that's what you have in mind.

Two premium formats, both produced on demand:

• Canvas — cotton-poly blend stretched over FSC-certified pine bars, hanging kit included.
• Wooden Framed Poster — museum-grade matte paper behind shatterproof plexiglass, solid pine frame in four finishes.

Sizes from 30 × 40 cm up to 60 × 80 cm.

We use a global network of print-on-demand studios. Orders route automatically to the facility closest to you — US orders are produced in the US, UK in the UK, EU in the EU, and so on. Local fulfilment means shorter transit times and no surprise customs fees.

Every studio in our network meets the same quality bar before they're allowed to fulfil our orders. We periodically place test orders and inspect colour accuracy, sharpness, and finish. If anything ever arrives below that bar, send us a photo — we'll reprint or refund immediately.

Worldwide. Our print-on-demand network covers 32+ countries with local fulfilment, including the US, UK, all EU members, Canada, Australia, and most of Asia. Shipping rates and transit times are calculated at checkout based on your address.

No — because we route every order to the studio closest to you, your print never crosses a customs border. You pay only the price shown at checkout, plus local shipping.

We track every shipment. If a package goes missing or arrives damaged, send us a photo (for damage) or your order number (for missing) and we'll reprint and reship at no cost.

All transactions are handled by Shopify Payments — SSL encrypted, end-to-end. We never see or store raw card details.

Your photo is used only to generate your portrait. It's never retained beyond the active session, never used in AI training, and never sold or shared with any third party.

100% money-back guarantee within 30 days, no questions asked. If your portrait doesn't land for you, we either regenerate it or refund — your choice.